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PAYROLL ISSUES?

Below is the order of attack:

  1. GET ORGANIZED – Use the SAME envelope, folder and notebook every step of the way.

  2. GET INFO – Assemble all necessary paystubs. Time sheets are available on the LAUSD Payroll website. Study it, compare it to the sign-in sheet and find the error. – If you don’t have access to a computer, visit your local library or ask your school.

  3. GO TO THE SOURCE – Bring the time sheet to the person who enters “classified time.” This could be the SAA or Office Technician (most likely the Office Technician). Most errors may be cleared up at the worksite. This new system is dependent upon the correct “time” entry into the computer at the worksite.
    Things to look for:

  • Correct time type entry: illness, holiday, vacation, regular, etc. time
  • Correct PERNER (Personnel Number) number entry (This is an issue for multi-assigned employees.)
  • When was the time submitted? Payroll must be submitted one week before payday.
  • Has the time been approved? In the schools, the person with this authority is the Principal. In Business Services and Existing Facilities (centralized offices), it varies.

  1. WORK THE CHAIN OF COMMAND -- Worksite:
  • Supervisors can often be helpful in these situations. First ask them for help.
  • Talk to the supervisor’s supervisor and move up to the Principal level if needed.
  • Depending upon the issue, the next step is faxing a “request for assistance” to District Headquarters. If, in two days, a response does not occur, go to District Headquarters. (This can be done in the beginning as well.)

  1. WORK THE CHAIN OF COMMAND -- District Headquarters:
  • BRING ALL AVAILABLE RECORDS, make sure to keep your originals; either bring TWO COPIES OF EACH RECORD or ask the staff to make a copy of the original. NEVER GIVE ORIGINALS AWAY.
  • Bring a notebook and pen. Write the name and title of each person spoken to as well as the “ticket number” which will be assigned. Both bits of information are VERY IMPORTANT. Cases are tracked, using ticket numbers.
  • The “Customer Service Center” on the 2nd floor can fix a lot of issues. The first copy of the records may be used at this point.
  • For complicated cases, the staff will refer employees to other departments depending upon the issue. When meeting with this staff, request a private location and explain the situation.
  • If they don’t or won’t help you right there, call SEIU Local 99 and schedule an appointment with the SEIU Local 99 Organizer/Representative for your area. Bring all the information from each step.